Delivery, Returns, and Exchanges

📦INFORMATION ON DELIVERY WITHIN TURKEY

🚚Shipping Company

  • Your ordersDomestic Cargo shipped with assurance.

⏱️Shipping Delivery Time

  • Your order,Shipped within 24 hours.

🕒Delivery Time

  • When your cargo reaches youInformation is provided via SMS.
  • Delivery time: 1 – 4 business days , may vary depending on your region.

🏞️Mobile Area Deliveries

  • In mobile areas Deliveries may take a little longer. Please take note.

📅Official Holidays

  • On holidays and official holidaysshipping companies are unable to provide service.
  • In these cases, your deliveryfirst working dayis done inside.

INTERNATIONAL DELIVERY & RETURN & EXCHANGE

Siparişiniz 24 saat içinde kargoya teslim edilir. Siparişiniz kargoya verildikten sonra size SMS ve e-posta ile bilgi verilir ve bölgenize bağlı olarak 1-7 iş günü içinde adresinize teslim edilir.

You can return and exchange your orders within 14 days from the date of delivery, provided that you give cargo.
Uluslararası siparişlerde, iade ve değişim ücreti size aittir.
In the product you have purchased; The product must not have lost its resalability and must not have been used. Invoice submission is mandatory for exchange and return transactions.

🛍️EXCHANGE & RETURN POLICY

✅General Terms

  • Productunusedandresalable conditionshould be.
  • Invoice presentation is mandatory.
  • Change/return request:
    • 3 business days from the day you receive it should be reported to us.
    • 14 days from the order dateshould be done inside.

🚚Shipping and Delivery

  • Only productsDomestic CargoorAras CargoYou can send it with.
  • Shipping packagefull name and phone numberDon't forget to write.
  • Keep your receipt, it may be needed by us until the process is completed.

💸Who Pays the Shipping Fee?

  • In all returns and exchangesShipping costs are covered by us.
  • However,Cash on Delivery Service Fee non-refundable (this amount is collected by the shipping company).

⏳Return Period

  • After the product reaches us, your online payment refundWithin 1-7 business daysis completed.

📦 What Should I Do With Damaged Products?

  • Before receiving the productPlease make sure to check the shipping package.
  • If there is damage, "Status Report" to the cargo officer prepare it.
  • For damage detected after deliveryContact the cargo branch immediately.
  • When you send the damaged product along with the report, Returns or exchanges are processed quickly.